Plans and Billing

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Scope

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Metering and Reporting

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Billing Cycle

• Billing anchor: 1st of every month.
• At anchor: Charges for extra usage from the prior period and the subscription fee for the next period.
• Signup proration: Plan fee is prorated when signup occurs mid-month.
• Period scope: Included allowances and limits apply per billing period unless stated otherwise.

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Billing thresholds

• Purpose: On paid plans, Intuned can charge usage mid-cycle when accrued metered usage reaches an internal billing threshold for a billed resource.
• Scope: Billing thresholds are separate from usage alerts and hard limits. They are internal billing controls, not customer-configured limits.
• Invoice timing: When a billing threshold is reached, Stripe can generate and charge a mid-cycle invoice before the monthly billing anchor.
• Credit-forward behavior: Any amount successfully paid on a mid-cycle threshold invoice is credited toward the next monthly invoice for that same billing period.
• Failed payment: If a threshold invoice cannot be collected, the account can move to Unpaid and service can remain paused until billing is resolved.
• Notification: Workspace owners receive an invoice email for successful mid-cycle threshold charges.

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Credits

• Free-trial credit: One-time $5 credit issued when starting on a free trial. Rolls over until consumed. Applies only to AI credit usage.
• Plan AI credits (paid plans): Monthly AI credit included per plan. Applies only to AI credit usage. Rollover: Does not roll over.

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Plans

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Comparison

• “Not available” indicates feature access is not granted on that plan.
• Surcharges are metered separately from compute hours and reported in minutes.

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Surcharges

• Large machine: Plan-specific hourly adder; reported in minutes.
• X-Large machine: Plan-specific hourly adder; reported in minutes.
• Accrual: Surcharges accrue only when plan grants access to the corresponding machine sizes.

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Mid-Cycle Plan Changes

• Downgrade: Effective at the end of the current billing period. No immediate fee changes within the period.
• Upgrade: Effective immediately. Charges and credits within the current period:
  • Prorated charge for the target (higher) plan for the remainder of the period.
  • Prorated refund/credit for the unused portion of the current (lower) plan.
• Billing anchor: Remains on the 1st of the month.

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Pricing Model

• Taxes / regional pricing / currency support: Unified US-based pricing.

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Product Surfaces

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Billing

• Location: https://app.intuned.io/billing
• Functions: Manage plan, view invoices, manage payment method, open usage details, access support, view plans, and review credits from mid-cycle threshold invoices already paid in the current billing period.
• Plan Limits section: Displays API Machines Deployed and included limit, workspace type, max API machines per project/app, data retention, and access to Large/XL machine sizes.

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Usage

• Location: https://app.intuned.io/usage
• Timeframe: Month selector.
• Summary tiles: Compute Hours, AI Credit ($), Pages Processed, Job Runs, Large Surcharge (hours), X-Large Surcharge (hours).
• Daily Usage chart: Toggle metrics to compare.
• Usage by Project table: Project-level breakdown including Compute Hours, Large Surcharge (hrs), X-Large Surcharge (hrs), AI Credit, Job Runs, Pages Processed.
• Data freshness: Up to 15-minute delay.

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Constraints and Invariants

• Metered values are reported using the units and granularities specified in Metering and Reporting.
• Overages for compute hours and job runs apply only after included amounts are exceeded for the billing period.
• Mid-cycle threshold invoices, when paid, reduce the remaining amount billed at the monthly anchor for the same billing period.
• Access restrictions (Large/XL machines, per-project machine caps) are enforced by plan.
• Data retention limits are enforced by plan.